Frequently Asked Questions

Insurance & Payments

  • We accept most major insurance plans. Once you reach out, our intake team verifies your benefits and lets you know your exact copay or coinsurance before scheduling.

  • Our private pay rate is $125 per session. We accept credit, debit, and HSA cards. HSA cards may also be used for copays and deductibles.

  • Yes. HSA and FSA cards can be used to pay for sessions, copays, deductibles, and coinsurance.

Sessions & Scheduling

  • Sessions are 45–53 minutes, based on your insurance. Private pay sessions are 53 minutes.

  • Most clients come once per week, though frequency depends on your needs and goals.

  • Yes. Many of our therapists offer evening or weekend sessions.

  • Absolutely. If your therapist doesn't feel like the right fit, we can easily rematch you—no pressure, no judgment.

Telehealth & In-Person Care

  • Yes, we offer in-person therapy in Port Jefferson, NY (11777).

  • Yes. We provide telehealth sessions throughout all of New York State.

  • We use a secure, HIPAA-compliant video link through SimplePractice. It works on most devices.

Children & Teens

  • We support children, teens, young adults, adults, and older adults.

  • Yes—we support school refusal, anxiety, social challenges, emotional regulation, grief, bullying, and more.

  • Yes. Several clinicians specialize in family therapy and parent support.

Therapy Approach & Specialties

  • We support anxiety, depression, trauma, grief, OCD, chronic illness, eating disorders, relationship issues, school refusal, identity exploration, self-esteem, and more.

  • Yes. We have therapists who specialize in couples therapy, including communication issues, infidelity, conflict, and reconnection.

  • No. We provide therapy only. If medication is needed, we can help connect you with a psychiatrist or prescriber.

Paperwork & Intake

  • We’ll gently talk through your needs and match you with the therapist who best fits your goals, preferences, and schedule.

  • You’ll receive a link to our secure SimplePractice portal to complete your forms.

    You’ll sign documents, add insurance info, add a credit/debit/HSA card, and complete a brief questionnaire.

    Everything takes about 5–10 minutes total, and is easiest on a computer or tablet.

General Questions

  • That’s completely normal. Many people start therapy without knowing exactly what they need. We’ll meet you with understanding and guide you gently.

  • Yes. What you share remains private, with the exception of safety-related situations required by law.